HOW TO ORDER FROM THIS WEBSITE:
Click on a Product category from the menu list on the direct left (below our logo) on any page in the web site. Once you see an item of interest click on it to take you to the information page. There will be an area on the page that allows for choosing the quatity of items and the Add to Cart button. After you have added all the products of interest to the cart, click on the Checkout button and follow the instructions.

PAYMENT OPTIONS:
Use a valid credit or debit card from American Express, MasterCard,Visa or Discover. You will be required to provide the 3 or4 digit security code associated with that card. Our payment processing system checks for matching addresses and names among several other security checks.

PayPal is another payment option. If PayPal's address does not match the shipping address, eMicrophones, Inc. will not ship until the payment clears to our bank.

SHIPPING OPTIONS:
All US Orders ship via UPS, United Parcel Service. UPS will not ship to PO Boxes. Overseas orders have the option of UPS WorldWide Express or the less expensive USPS Express Mail International. Before choosing Express Mail International be advised, eMicrophones will only be responsible for lost, stolen or damaged items using Express Mail International to a maximum of $100.00. Express Mail International order shipments may be delayed up to 48 hours as they incur additional paperwork.
Note: eMicrophones begins shipping orders at 3 PM Eastern Time. We will make an effort to ship orders that arrive until 5 PM Eastern, but cannot guarantee they will ship until the next business day.

SHIPPING COST:
There is a View Rates button available by adding the items to the shopping cart and fill out the billing and shipping fields. Rates are calculated on the weight of the items you place in the shopping cart, the shipping destination and the choice of shipping method. We reserve the right to use alternative shipping methods that do not compromise delivery. eMicrophones, Inc. is not responsible for Taxes, Duties or any other charges beyond its control.

TRACKING:
A UPS tracking number will be E-mailed directly from UPS at the time of shipment. The official notice with the tracking # is the only valid notification of shipment.

No Invoice or packing slip will be included in the box. An Invoice is E-mailed within 24 hours of order receipt.
Click Here to go to UPS Tracking Page

WARRANTY & REPAIRS:
If you believe an item is defective you should contact eMicrophones. In most cases we are able to help you configure and setup the item to work properly. Repair or replacement of items qualifying for warranty service is effectuated quickest by returning the item to the manufacturer. eMicrophones only deals with manufacturers who agree to make repairs or replacements promptly, which is usually the same day the item is received. If the manufacturer tells you there will be an extended wait for repair, eMicrophones will arrange to ship you a new microphone from our available stock. Most products have a 1 year manufacturer warranty. VXI, Sennheiser and Chameleon have a two year warranty and Samson has a 3 year warranty.
Click Here to Contact a Manufacturer for Warranty Service

RETURNS:
Contact eMicrophones via E-mail or Phone before returning any item. In most cases, we can help you configure and setup an item that may at first appear defective. Non defective returns received in the condition sent, including original clean packing and with all product documentation and parts are politely accepted for return within 30 days* of customer receiving the order. Either an E-mail authorizing the return or a letter stating our authorization code must be included with the return. Shipping charges are non-refundable. Refunds for the cost of the product, not shipping, will be issued either to the credit card used for the purchase or by a refund check mailed within 10 days of our receipt of the item. Any item returned without authorization may incur delay or shipping charges. Items returned without documentation or accepted for return beyond the 30 day limit, will incur repacking fee of 25%.
* Revolabs Multi-Unit (4 or more channel) Wireless Fusion and Solo Executive Conferencing Systems are on a buy and try basis. See page for your unit for specific details.

MISSING OR INCORRECT ITEM(S):
Open your order immediately upon receiving. You must notify us via E-mail or phone within 2 business days should you believe something is missing or an incorrect item was shipped to you.

PURCHASE ORDERS:
We will accept checks assigned to a purchase order when you select PrePay with Check as the Payment Method on the Order Form. By filling out the billing and shipping information and placing the PO # in the Special Instructions box, an Invoice will be E-mailed within 24 hours. Use this to create and send a check. We will prepare the order for immediate shipment on receipt of your check.