WARRANTY & REPAIRS:
If you believe an item is defective you should contact eMicrophones. In most cases we are able to help you configure and setup the item to work properly. Repair or replacement of items qualifying for warranty service is effectuated quickest by returning the item to the manufacturer. eMicrophones only deals with manufacturers who agree to make repairs or replacements promptly, which is usually the same day the item is received. If the manufacturer tells you there will be an extended wait for repair, eMicrophones will arrange to ship you a new microphone from our available stock. Most products have a 1 year manufacturer warranty. VXI, Sennheiser and Chameleon have a two year warranty and Samson has a 3 year warranty.
Click Here to Contact a Manufacturer for Warranty Service
RETURNS:
Contact eMicrophones via E-mail or Phone before returning any item. In most cases, we can help you configure and setup an item that may at first appear defective. Non defective returns received in the condition sent, including original clean packing and with all product documentation and parts are politely accepted for return within 30 days* of placing the order. Either an E-mail authorizing the return or a letter stating our authorization code must be included with the return. Shipping charges are non-refundable. Refunds for the cost of the product, not shipping, will be issued either to the credit card used for the purchase or by a refund check mailed within 10 days of our receipt of the item. Any item returned without authorization will incur delay and return shipping charges. Special Order non stock items are non refundable.
Licensed Software (WSRToolkit V2 and WSRMacros the User's Guide) are non refundable.
*Conference Microphones from Revolabs and Phoenix are on a buy and try basis. Call us to make sure we believe they have a high probability of working for you. The 30 day return privilege is only available if you contact us to discuss your application prior to the sale and if they do not work based on the information you provide is correct.
MISSING OR INCORRECT ITEM(S):
Open your order immediately upon receiving. You must notify us via E-mail or phone within 2 business days should you believe something is missing or an incorrect item was shipped to you.